The workplace
The first interview
The Nine-Question, Twenty-Minute Interview
by Lion Goodman "The Recruiter's Coach"
Terry Welsh
Concepts in Staffing
We have limited time to dedicate to any search, whether contingent or
retained. Recruiters must be ruthlessly efficient in determining whether an
individual might be a potential candidate for the search.
I have seen recruiters spend an hour or more interviewing individuals who
could have been rejected in twenty minutes or less. The same holds true for
corporate hiring managers. Enormous amounts of time are wasted interviewing
inappropriate or unqualified people.
It's fairly easy to look at a person's resume and determine whether they
have the technical know-how or the right background for a specific job, but
how do you determine the deeper issues of personality, cultural
appropriateness, and style? These are important factors that determine a
good fit. These "gut feel" factors constitute approximately 50% of the
hiring decision. How can you determine these factors quickly and
efficiently?
For candidates who get past an initial resume screen, an brief interview
consisting of nine basic questions will allow you to gain a clear picture of
whether or not the candidate is suitable for a particular position.
Indications of a person's character, drive, and competence can be gleaned
from listening carefully to the candidate's answers to these nine questions.
When you put this information together with impressions of their
personality, their ability to express themselves, and their social
presentation, your odds of a successful hire will increase dramatically. Let
the candidate know that this interview will last only twenty minutes so that
their expectation is set appropriately.
Here are the nine questions:
1. Of The Jobs You Have Held, Which One Did You Like Best?
The answer to this question suggests specific areas in which the
candidate can be of the most value to your client. If he or she is
noncommittal, or liked all of them, this may indicate a lack of direction or
planning for future growth. It is normal to have preferences, but if their
preference is for a job in no way related to the one you have to offer, you
may have a discontented newly hired employee after only a short time.
2. How Did You Get Each Of Your Positions?
If your candidate sought out and achieved a position he or she wanted,
this indicates a strong "go getter." If they were recruited into the
position, find out what their dissatisfaction was with their previous
position. This will indicate their level of loyalty, or "stick-to-it-iveness"
when the going gets tough. Generally, the response to this question is an
indication of resourcefulness. Was it through their personal contacts or
influential friends? Was it merely a means to an end? Will your job, also,
be such a means? These answers, together with the short and long term goals
questions, will give you an overall impression of their career direction and
their ability to get what they want.
3. What Are Your Short Range Goals For The Coming Two Years??
Every person should have definite plans for where they want to be and
what they hope to be doing one and two years from now. Failure to verbalize
these goals indicates that the candidate has not assessed his potential or
relationship with his chosen work. A definite plan will not only give the
interviewer a chance to see if their goals coincide with the position, but
will also give the candidate a plus just for having specific goals, because
many people don't. A person who doesn't know where he or she is going will
probably end up someplace else.
4. If You Could Do Anything In The World, What Would You Choose To Do?
The answer to this question can give you deep insight into the
candidate, if they answer truthfully. You may need to ask it a second time,
as many people will first tell you what they think you want to hear. I often
add, "Really, let your imagination go, and think about it as if you didn't
have to worry about money or what other people think." I have found that
when you get past the expected answers about immediate gratification of
spending a year on a sunny beach, what all people want at their deepest core
is to make a contribution to others, to make a difference. The answer you
get, however, will indicate where a person fits in the organization you are
representing. Look for some creative imagination meshed with both reality
and the individual's capabilities. Check to see whether what the person
"really" wants to do matches the job responsibilities you can offer them.
5. Why Are You Interested In My Client's Company?
Alternatively ask, "Why are you interested in leaving your present job?"
These responses will give you two sides of the coin: the positive desires
and negative dissatisfactions. If the answer is "money," and this is the
sole motivation, then caution should be exercised because another company
will tempt this person away from your client's organization with a little
more money later on. If an applicant has done research on your client and
knows why he feels that working for them would be beneficial to his career,
knows how the company relates to the industry as a whole, or how he would be
stimulated by the working environment, these are positive signs of a mature
decision making process. This question is an attitude indicator, and the
answer can go a long way in developing your evaluation of the individual.
6. What Are Your Hobbies? What Do You Do In Your Spare Time?
When an individual talks about life outside the workplace, the answers
to these questions give you a view into the individual's outlook on life and
his or her aptitudes and attitudes. A person who is involved in competitive
sports will be competitive in their job and a team player - an excellent
characteristic for a salesperson, although perhaps not for a secretary.
Individual sports such as running or body-building are an indication of a
person's dedication and concern for their personal image and health, or
possibly their preference to work alone rather than on a team. Chess or
bridge players or those who engage in other activities requiring mental
challenges make excellent problem solvers or engineers. A person who spends
every spare hour with his or her children will often make a good long-term
employee because of their care for their family. Salespeople tend to enjoy
activities where they can meet others, which can be reflected in their off-
hour activities and hobbies.
7. What Are Your Long Range Goals? Where Do You Want To Be In Ten Years?
Taken with the individual's short-range goals, this answer can give you
great insight into the potential to be tapped and the degree of investment
your client may wish to make in this individual. The response will also
assist you in assessing his or her ability to plan in order to achieve
specific long-range objectives.
8. What Are Your Major Assets And Your Major Weaknesses?
While you can't expect a person to reveal their deepest, darkest secrets,
you can expect the person to be able to recognize his or her obvious faults
or deficiencies, whatever they may be. The more honest a person is while
being self critical will indicate their ability to handle criticism or
correction from a manager (although this is not always so). One who can
identify and correct their behavior has shown insight and thought in
evaluating and improving their own progress. Well thought out assets
indicate a person's level of self confidence and can help you assess whether
their strengths can be fully utilized in the position you are offering.
9. How Have You Changed Over The Last Five Years?
The answer to this question will indicate a person's progress, both in their
career and in their personal life. Follow up with the question, "How would
you like to change in the next five years?" to see whether their own
assessment matches what you can offer them. This will also indicate what
kind of management style will work best once they are on the job. If a
person has been making progress in their life, it is a good bet that they
will continue to do so. Other facts such as their job progression, salary
progression, and increasing levels of responsibilities will give you a clear
picture of how the person will fit into your client's organization. Also
look for signs of personal growth, maturity, and positive feelings about
those changes.
Conclusion
While no single question can give you the magic answer as to whether a
person will fit the particular position you are recruiting for, these nine
questions and their brief answers can give you a clear picture of a
potential employee's attitudes and character, which are often better
predictors of success than a technical competency or previous experience.
Once the basic screening has been done, the ultimate decision-making factor
is the chemistry between the employee and the hiring manager - and whether
the "gut feel" is that this is the right person for the job.
This series of questions will bring out the some of what creates those
feelings in a hiring manager, and will allow you to see more clearly the
potential fit. At the minimum, it will serve to identify the few individuals
who have the potential for the position for more thorough interviewing or
testing. Finally, the degree to which the applicant is comfortable answering
questions in general, and the level of preparation shown by their responses,
will provide additional information about their self awareness and maturity.